1. Information We Collect

We collect information you provide when creating an account (name, email, date of birth, phone number, address), placing bets, making transactions, and communicating with us. We also automatically collect device information, IP addresses, and usage data.

2. How We Use Your Information

We use your information to: provide and improve our services; process transactions and payments; verify your identity and age; comply with legal and regulatory obligations; detect and prevent fraud; send service communications and (with your consent) promotional offers.

3. Data Sharing

We do not sell your personal data. We share data only with: payment processors to facilitate transactions; identity verification providers; regulatory authorities as required by law; service providers who assist our operations under strict confidentiality agreements.

4. Cookies

We use essential cookies for platform functionality and analytics cookies to understand usage patterns. You can manage cookie preferences via our cookie consent banner. See our full Cookie Policy for details.

5. Data Retention

We retain your data for as long as your account is active and as required by law (typically 5–7 years for financial records). You may request deletion of non-legally-required data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have rights to: access your personal data; correct inaccurate data; request deletion; restrict or object to processing; data portability. To exercise these rights, contact us at privacy@sportygem.xyz.

7. Security

We implement industry-standard technical and organisational measures to protect your data, including TLS encryption, access controls, and regular security audits. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

8. Children

SportyGem is not intended for persons under 21 years of age. We do not knowingly collect data from minors. If we discover we have inadvertently collected data from a minor, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email or in-app notification. Continued use after changes constitutes acceptance.

10. Contact

For privacy enquiries, contact our Data Protection Officer at privacy@sportygem.xyz or visit our Help Centre.